Support Policy

1. Support Coverage

I One Tech Solution provides technical and customer support for:

• ICT solutions and services

• Network, security, and IT-related products

• Warranty and service-related inquiries

2. Support Channels

Support is available via:

• Email

• Phone

• On-site support (subject to service agreement)

3. Support Hours

• Monday – Friday: 8:30 AM – 5:30 PM

• Emergency support may be available under specific service contracts

4. Response Time

• General inquiries: within 24 business hours

• Critical system issues: priority response based on SLA